We received feedback from operators about the task management system within the Portal. Tasks that operators have completed were shown as open until such time that our team has seen them. This can be confusing, especially for operators who have more than one task at any one time.
We implemented a new feature which allows you to mark a task as complete. Once a task has been marked as completed, it will not show in your open task list anymore.
You can watch our video which explains how this new feature is used: